Welcome to the website of Heard Restaurant (“we”, “us”, “our”). These Terms & Conditions govern your use of our website, online services, and any information, functionality or content provided through it. By accessing or using this website, you confirm that you accept these Terms. If you do not agree, you must not continue to use this website.

1. ABOUT US

   1. Heard Restaurant Limited

Company Number: 15562371

Registered Address: 86-90 Paul Street, London, England, EC2A 4NE

2. Heard Restaurant operates multiple locations and therefore menus, prices, opening hours, accessibility features, facilities, availability, booking policies and services may differ between venues. 

3. Information provided on this website is for general guidance and may not reflect the specific details of each individual location.

4. Menus, prices and food offerings may vary between Heard Restaurant locations.

5. All menu items, dish descriptions and prices displayed online are indicative only and may differ from those available at a specific venue.

2. INTELLECTUAL PROPERTY OWNERSHIP

   1. Ownership of Materials: All intellectual property rights in and to this website and its content—including but not limited to text, menus, recipes (excluding ingredients lists required by law), photographs, images, graphics, branding, logos, videos, artwork, designs, page layouts, digital assets, and all related materials—are owned by or licensed to Heard Restaurant. All such rights are protected by copyright, trademark and other applicable intellectual property laws.

   2. Limited Licence to Use the Website: You may access and view the content on this website for your personal, non-commercial use only. Except as expressly permitted, you must not copy, reproduce, store, modify, adapt, distribute, transmit, display, publish, or create derivative works from any part of this website without our prior written consent.

   3. Prohibited Use - You must not:

      1. Use any part of the website content for commercial purposes without express permission;

      2. Remove or conceal any copyright, trademark, proprietary or attribution notices;

      3. Scrape, harvest or extract data or images from the website using automated tools, bots, or scripts;

      4. Reproduce our menus, brand assets, or marketing materials for competing or unauthorised purposes;

      5. Use any of our content in a way that misrepresents your relationship with us or damages our reputation.

   4. Trademarks: All trademarks, service marks, logos, business names and branding displayed on this website—including “Heard Restaurant”, associated logos, and any other brand elements—are the property of Heard Restaurant or licensed to us. You may not use them without our prior written permission.

   5. User-Generated Content: If you upload, submit, tag, or otherwise share content with us (including social media posts that tag our business), you grant us a non-exclusive, royalty-free, worldwide, transferable licence to use, reproduce, publish, display, and distribute such content for marketing and promotional purposes, including on our website, social media channels, and printed materials. You confirm that you own or have lawful rights to share such content and that it does not infringe any third-party rights.

   6. Recipes & Proprietary Methods: While menu item descriptions may be listed publicly, all underlying recipes, formulations, preparation methods, techniques, and trade secrets used by Heard Restaurant remain confidential and proprietary. Nothing on this website grants you any rights in these materials.

   7. Third-Party Content: Some content displayed on the website may belong to third parties (e.g., OpenTable widgets, supplier images, or licensed photography). Such content is used with permission and may not be reused without obtaining the relevant rights holder’s approval.

   8. Reservation System & Integrations: Any reservation interfaces, booking widgets, or tools (e.g., OpenTable) embedded on the website remain the property of their respective providers and are subject to their own terms of use. You must review and comply with any third-party intellectual property terms when using such services.

   9. Infringement Notification: If you believe any content on this website infringes your IP rights, please contact us and we will review and respond promptly.

   10. No Transfer of Rights: Except as expressly provided, nothing in these Terms transfers or assigns any intellectual property rights from Heard Restaurant to you. All rights not expressly granted are reserved.

3. USE OF THE WEBSITE

   1. You agree that you will not:

      1. Use the website for unlawful, fraudulent or harmful purposes

      2. Attempt to gain unauthorised access to our systems or data

      3. Introduce viruses, malware or harmful code

      4. Scrape, harvest, or mine data from the site

      5. Interfere with the security or functionality of the website

      6. Use automated tools (bots, crawlers, scripts) without our permission

   2. We reserve the right to suspend or block access if we believe these Terms have been breached.

   3. We may suspend, modify or withdraw the website or any part of it for operational, maintenance, legal or business reasons without prior notice. 

   4. We shall not be liable for any loss arising from website unavailability.

4. ACCURACY OF INFORMATION

   1. We aim to ensure the website is accurate, but:

      1. Menus, prices, opening hours and availability may change without notice

      2. Images are for illustrative purposes only

      3. Information may occasionally be incomplete or out of date

   2. We do not guarantee that the website or its content will always be available, uninterrupted or error-free.

5. THIRD-PARTY LINKS & SERVICES

   1. Our website may contain links to:

      1. Reservation systems (e.g., OpenTable)

      2. Delivery platforms

      3. Social media platforms

      4. WiFi login portals

      5. Third-party widgets or plugins

   2. These third-party websites are not under our control. 

   3. We are not responsible for their content, policies, or availability. 

   4. You should review their terms and privacy notices before using them.

6. LIABILITY LIMITATIONS

   1. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other rights you may have under UK consumer protection legislation.

   2. To the fullest extent permitted by law, Heard Restaurant excludes all liability for any loss, damage, costs or expenses arising in connection with:

      1. your use of, or inability to use, this website or any of its features;

      2. any errors, inaccuracies, omissions or outdated information contained on the website;

      3. loss of business, revenue, profits, anticipated savings, opportunity, data, goodwill or reputation;

      4. any indirect, special or consequential losses, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise;

      5. the acts, omissions or content of any third-party services integrated into or linked from our website (including, without limitation, OpenTable, delivery services, or social media platforms).

   3. The website and all content, features and integrations are provided on an “as is” and “as available” basis. We make no representations, guarantees or warranties—express or implied—regarding the website’s accuracy, availability, compatibility, security or fitness for a particular purpose.

   4. We will not be responsible for any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your device, data or systems due to your use of our website, downloads from it, or from any linked third-party websites or services.

   5. You are responsible for ensuring that any devices, systems or software used to access our website are sufficiently protected, up-to-date and secure against threats, vulnerabilities and malware.

7. ACCESSIBILITY STATEMENT

   1. We are committed to ensuring our website is accessible to as many users as possible.

   2. We aim to:

      1. Use clear language and readable fonts

      2. Offer compatibility with standard screen-readers and assistive technologies

      3. Provide alt-text for core images where possible

      4. Ensure navigability using standard browsers and devices

   3. If you experience accessibility difficulties or require information in an alternative format, please contact us.

   4. We welcome feedback to help improve accessibility.

8. RESERVATION POLICY

   1. Making a Reservation: Reservations may be made directly with Heard Restaurant or through our approved partners (such as OpenTable). By making a booking, you confirm that all information provided (including contact details and party size) is accurate. We may contact you using the details provided to confirm, amend, or discuss your booking.

   2. Deposits, Card Authentication & Booking Holds: For certain dates, times, events or group sizes, we may require:

      1. a deposit; and/or

      2. credit/debit card authentication (“pre-authorisation”); or

      3. full or partial pre-payment.

      4. These requirements will be displayed during the booking process. Deposits and card holds may be applied in accordance with our cancellation and no-show terms.

   3. Cancellations and No-Shows: If you need to cancel or amend your reservation, please do so as early as possible.

   4. We reserve the right to apply a cancellation charge or no-show fee where:

      1. the booking is cancelled outside the permitted cancellation window; or

      2. you fail to attend your reservation; or

      3. your party size reduces significantly without notice.

      4. Details of any applicable fees will be displayed at the point of booking (including via OpenTable).

   5. Arrival Times & Table Holding: We kindly request that you arrive on time for your reservation. In the event of late arrival, we may:

      1. shorten your dining time;

      2. release your table after a reasonable period (typically 10–15 minutes);

      3. reallocate your booking to another time where possible.

      4. Please contact us if you expect to be delayed.

   6. Group Bookings & Private Dining: For larger parties or private dining, additional terms may apply, including:

      1. set menus

      2. minimum spends

      3. enhanced deposit requirements

      4. bespoke cancellation conditions

      5. These will be communicated at the time of booking.

   7. Special Requests & Dietary Requirements: We will do our best to accommodate special requests, including seating preferences and dietary needs, but cannot guarantee they will be met.

   8. Guests with allergies or intolerances must inform us before ordering. Failure to do so may increase the risk of allergic reactions, and we accept no liability where adequate notice is not provided.

   9. Children, Pushchairs & Accessibility: If your party includes children, infants or accessibility requirements, please advise us in advance so we can allocate appropriate seating where possible. Accessibility features vary across the venue and availability may depend on space and layout on the day.

   10. Conduct & Right of Admission: We reserve the right to:

       1. refuse entry;

       2. refuse service;

       3. modify seating arrangements; or

       4. remove guests from the premises

in circumstances including, but not limited to, intoxication, disruptive behaviour, safety concerns, or breach of these Terms. This may result in forfeiture of deposits or charges as applicable.

11. Changes by the Restaurant: We may alter, amend, or cancel reservations where necessary due to:

    1. operational requirements

    2. unforeseen circumstances

    3. closures or safety concerns

    4. staffing limitations

    5. private events

    6. Where possible, we will notify you using the contact details provided.

12. Third-Party Booking Platforms: If you book through a third-party provider such as OpenTable:

    1. their own Terms & Conditions may apply in addition to ours;

    2. they may act as an independent data controller for any data you provide directly to them;

    3. cancellations or amendments must be made in accordance with the system used.

13. We are not responsible for any technical errors, delays, or failures arising from third-party systems.

9. HEALTH, SAFETY & LIABILITY FOR INJURY, ILLNESS AND ALLERGIC REACTIONS

   1. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under the laws of England and Wales, including liability for death or personal injury caused by our negligence.

   2. Accessibility features vary by location due to building layouts and licensing constraints. Guests requiring step-free access, wheelchair access, or specific accommodations should contact the relevant venue in advance.

   3. To the fullest extent permitted by law, Heard Restaurant shall not be liable for any injury, illness, allergic reaction, loss, damage or consequential loss suffered by any guest arising from:

      1. failure to inform our staff of allergies, intolerances or dietary requirements prior to ordering or consumption;

      2. consumption of food or beverages contrary to medical advice or known personal sensitivities;

      3. failure to follow staff instructions or venue safety signage;

      4. misuse of, or unsafe behaviour within, any area of the premises;

      5. intoxication, illness, or adverse health conditions not caused by our negligence;

      6. actions or omissions of any third parties on the premises (including other guests or external suppliers);

      7. circumstances beyond our reasonable control (including sudden medical events affecting a guest).

   4. Although we take care to minimise cross-contamination, we prepare food in an environment where allergens are present. We cannot guarantee that any dish is completely free from traces of allergens. Guests with allergies or special dietary needs must inform a member of staff before ordering. Failure to do so is entirely at the guest’s own risk.

   5. Guests are responsible for their own safety and the safety of those under their care, including children. This includes behaving responsibly, remaining within permitted public areas, and using furniture, fixtures and any restaurant facilities only as intended.

   6. Heard Restaurant shall not be liable for:

      1. illness caused by factors outside our control (including pre-existing conditions, viruses, or environmental sensitivities);

      2. injuries resulting from slips, trips or falls caused by a guest’s own actions, unsuitable footwear, or failure to take reasonable care;

      3. any allergic or adverse reaction where adequate disclosure was not made to us;

      4. any loss or damage to personal property while on the premises, unless caused by our negligence.

   7. Where a guest is intoxicated or behaving in a way that poses a risk to themselves or others, we reserve the right to refuse service or remove the guest from the premises. In such cases, we are not liable for any resulting injury, illness, loss or damage.

   8. If you experience any illness, allergic reaction, accident or injury while on the premises or after dining with us, you must notify us as soon as reasonably possible, so that we can take appropriate action and investigate where necessary.

10. LICENSING & AGE RESTRICTIONS

    1. Licensing conditions, permitted trading hours, last-ordering times and age restrictions may vary between Heard Restaurant locations due to local licensing requirements and operational considerations. 

    2. Guests should check venue-specific information before visiting.

    3. We comply with the Licensing Act 2003 and all relevant local authority licensing conditions. As such:

       1. We may require valid proof of age (passport, driving licence, PASS-accredited card) for the purchase or consumption of alcohol.

       2. We reserve the right to refuse the sale or service of alcohol to any guest where we believe they are underage, intoxicated, supplying alcohol to minors, or otherwise in breach of licensing laws.

       3. We may refuse entry or request that guests leave the premises where necessary to comply with licensing obligations, safety requirements, or legal duties.

    4. Guests are responsible for ensuring compliance with all age-related and licensing restrictions. Failure to comply may result in refusal of service or removal from the premises.

11. SERVICE CHARGE

    1. A discretionary service charge may be added to your bill at certain Heard Restaurant locations or for larger groups, private dining bookings, special events, or peak periods. 

    2. Where applicable, the service charge percentage and any minimum group size thresholds will be clearly communicated on menus, booking confirmations, and bills at the relevant venue.

    3. The application of service charge varies between locations due to operational, staffing, or contractual factors. Please check with the specific venue if you are unsure whether service charge applies.

    4. Unless otherwise stated, discretionary service charge:

       1. is automatically added to the final bill but may be removed or amended on request;

       2. is not mandatory, and guests are free to choose how they wish to recognise service;

       3. may be distributed among staff in accordance with each location’s tronc or tip-sharing arrangements;

       4. may differ for private hire, events, set menus, or seasonal periods, which may be subject to separate terms.

    5. Any optional gratuities or tips left in addition to the service charge—whether by card or cash—will be handled fairly and transparently in line with the Employment (Allocation of Tips) Act 2023 and associated UK guidance. If you would like more information about how tips or service charges are allocated, please ask a member of the management team.

12. RIGHT OF ADMISSION RESERVED

    1. For the safety and comfort of all guests, Heard Restaurant reserves the right of admission.

    2. We may refuse entry or ask guests to leave in circumstances including (but not limited to):

       1. Disruptive, abusive or inappropriate behaviour

       2. Intoxication or substance misuse

       3. Failure to comply with staff instructions

       4. Violent, aggressive or discriminatory conduct

       5. Behaviour that may pose a risk to health, safety or comfort

       6. Failure to adhere to booking or dining policies

       7. Breaches of applicable laws or licensing regulations

    3. This is at the discretion of management.
       
       
       

13. PET & ASSISTANCE ANIMAL POLICY

    1. Pet and assistance animal policies may vary between Heard Restaurant locations due to differences in building layout, licensing conditions, hygiene regulations, and available space. Guests are advised to check the policy of the specific venue they intend to visit before arrival.

    2. Only trained assistance animals (such as guide dogs, hearing dogs or other accredited assistance animals) are permitted in all indoor areas, in accordance with the Equality Act 2010. Assistance animals must remain under control at all times and must not pose a safety or hygiene risk.

    3. Non-assistance pets may be permitted at certain venues or in designated areas (such as outdoor terraces), but this is at the discretion of the individual location and subject to capacity, hygiene considerations, and comfort of other guests.

    4. We reserve the right to refuse entry to pets, or request that an animal be removed from the premises, where necessary to protect guest safety, comply with licensing or hygiene obligations, or prevent disruption to service.
       
       
       

14. LOST PROPERTY

    1. Lost property is handled at the relevant Heard Restaurant location. If you have misplaced an item during your visit, please contact the venue directly as soon as possible so we can check whether it has been found.

    2. While we will take reasonable steps to assist guests and store any items handed in to us, we accept no responsibility or liability for personal belongings that are:

       1. left unattended,

       2. lost,

       3. misplaced, or

       4. damaged on the premises, unless such loss or damage is caused by our negligence.

    3. Any unclaimed items may be disposed of, donated, or destroyed after a reasonable retention period, at the discretion of the individual venue. Perishable items may be disposed of immediately for hygiene and safety reasons.

    4. Guests are responsible for keeping their personal belongings safe at all times.
       
       
       

15. SOCIAL MEDIA & BRAND PROTECTION

    1. We may share, repost, or otherwise feature publicly available social media content that tags, mentions, or references Heard Restaurant, including images, videos, reviews, or comments posted on platforms such as Instagram, Facebook, TikTok, and X/Twitter. 

    2. By tagging or referencing us publicly, you grant us a non-exclusive, royalty-free right to share or repost that content for marketing or promotional purposes, provided it remains publicly accessible.

    3. We reserve the right to request the removal, editing, or correction of any social media content—whether posted by guests, influencers, or third parties—that:

       1. misuses or infringes our intellectual property, including trademarks or brand assets;

       2. misrepresents our business, services, staff, or locations;

       3. contains false, defamatory, misleading, or harmful statements;

       4. unlawfully uses our images, menus, likeness, or premises;

       5. breaches our guests’ privacy, safety, or dignity; or

       6. is otherwise likely to damage our reputation or brand.

    4. We also reserve the right to take appropriate action, including legal action, where our brand is misused, distorted, or exploited without authorisation.

16. PRIVACY & COOKIES

    1. Use of this website is also governed by our:

       1. Privacy Notice

       2. Cookie Policy

    2. These explain how we collect, use and protect your personal data, in accordance with UK GDPR and PECR.

    3. You can manage your cookie preferences at any time through the Cookie Settings link on the website.

17. FORCE MAJEURE

    1. We are not liable for any delay, disruption, or failure to perform any obligation under these Terms where such delay or failure results from events or circumstances beyond our reasonable control (“Force Majeure Event”). 

    2. These may include, but are not limited to:

       1. severe or adverse weather conditions;

       2. power outages or utility disruptions;

       3. equipment or technology failures outside our control;

       4. staff shortages caused by factors beyond our reasonable ability to prevent;

       5. public health incidents, epidemics or pandemics;

       6. fire, flood, accidents or damage to the premises;

       7. strikes, industrial disputes or labour shortages affecting third parties;

       8. supply chain interruptions or shortages;

       9. government restrictions, emergency regulations, licensing directives, or enforcement actions;

       10. acts of terrorism, threats, civil unrest or security incidents.

    3. Where a Force Majeure Event occurs, we may temporarily suspend, modify, or cancel reservations, events, services or access to the premises without liability. 

    4. We will take reasonable steps to minimise disruption where possible, but we are not responsible for any associated loss, cost, or inconvenience arising from such events.
       
       
       

18. CHANGES TO THESE TERMS

    1. We may amend, update or replace these Terms from time to time to reflect changes in our operations, services, legal obligations or business needs. Any revised Terms will supersede all previous versions.

    2. Whenever we update these Terms, the revised version will be published on this page with a new “Last Updated” date to indicate when the changes took effect.

    3. Your continued use of the website after the updated Terms have been posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should discontinue use of the website immediately.

    4. We recommend that you review these Terms periodically to ensure you remain informed about how they apply to your use of our website.
       
       
       

19. GOVERNING LAW & JURISDICTION

    1. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including any non-contractual disputes or claims), shall be governed by and interpreted in accordance with the laws of England and Wales.

    2. You and Heard Restaurant agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to your use of the website or these Terms, including any non-contractual matters.

    3. Nothing in this clause limits our right to seek injunctive, interim or emergency relief in any jurisdiction where such relief is necessary to protect our rights, intellectual property, or legitimate business interests.
       
       
       

20. CONTACT US

    1. If you have a complaint or concern regarding your dining experience or interaction with our website, please contact the relevant location or our customer service team. 

    2. We aim to respond promptly and resolve concerns where possible.